“How much is a 5 × 3 pergola?”
Vague enquiries that eat up hours
Forms arrive with no real measurements, no fixing type and no orientation. The sales rep asks, waits, asks again and the customer goes cold.
With the configuratorThe customer arrives with the model, sizes, louvres, finish and options already chosen, and with an indicative price they have already seen.
“That size cannot be made.”
Impossible sizes spotted too late
Spans beyond the profile's maximum, leaves too heavy for the ironmongery, structures that need another post. It is discovered at the technical office and someone has to go back to the customer.
With the configuratorThe production rules are checked with every change. If something does not fit, it explains why and proposes the solution: bring it down to the maximum, move to a double module or add a post.
“I cannot picture it on my terrace.”
The customer cannot see what they are buying
A PDF catalogue and four photos of finished jobs are not enough to decide colour, louvre orientation or infills. The doubt delays the purchase or hands it to the competitor who does show them.
With the configuratorThey see it in 3D at their own size, with the real shade at every hour of the day, at night with LEDs, in the rain, in augmented reality on their terrace or dropped into a photo of their house.
“I will send you the quote tomorrow.”
Slow quotes done by hand
Counting louvres, working out the pitch, adding up motors, applying finish factors and discounts in a spreadsheet. Every version the customer asks for is another half hour.
With the configuratorThe price is recalculated instantly with your price list: line items, extras, VAT and installation by area, and a PDF ready to send.
“A part was missing from the order.”
Errors between sales and workshop
Dimensions copied wrong, parts forgotten, orders that reach the factory incomplete and installations that run late.
With the configuratorThe approved configuration generates the parts breakdown, the cutting list, the DXF, the bill of materials and the installation drawing. What is sold is what is made.
“Is this price list this year's?”
Distributors with out-of-date price lists
Every distributor quotes with their own spreadsheet and their own version of the price list, and the product's image changes from one point of sale to the next.
With the configuratorA trade area with their buying price, their margin and the suggested retail price, their brand on the PDFs and the price list always up to date from the manufacturer's panel.
“They downloaded the quote and we never heard from them again.”
Contacts that get lost
Leads with no context that nobody shares out or follows up, and interested customers who never hear from you again.
With the configuratorEvery contact arrives with their configuration, is assigned to the sales rep for their postcode and, if they downloaded the PDF without asking for a quote, receives a reminder after 48 hours.
“What is it that people ask us for most?”
Deciding on product and pricing blind
There is no way of knowing which models, sizes or finishes customers are looking for, or at what point they give up before asking for a price.
With the configuratorYour own analytics: most configured models and finishes, common widths, time per step and where people drop out.