Huge swatch books that decide nothing
A ten-centimetre piece of fabric is nothing like four metres of awning hanging from a façade. The stripes that looked cheerful in the shop look like a beach bar at home; the grey that looked smart looks drab. The customer hesitates, takes samples away and comes back another day, or does not come back and buys it wherever it was shown to them better.
What it costs youA sale that closes on the second or third visit, if it closes at all.



